Everyone's privacy is important.
We promise to respect your personal information, which is Information that we may have obtained from you in the course of providing you with a service or product.
www.shardlowmarina.co.uk is owned and operated by Ron Grundy (Melbourne) Limited. In the following Statement, “we” “us” and “our” refers to www.shardlowmarina.co.uk and/or Ron Grundy (Melbourne) Limited.
Your privacy is important to us, and we promise to respect your personal information. This is information that we have obtained from you in the course of providing you with a service or product. This Policy only applies to Ron Grundy (Melbourne) Limited, and the web sites that it owns. It does not apply to any company, entity, or person that is not controlled, owned, managed or employed by Ron Grundy (Melbourne) Limited. Neither does it apply to any site that we may link to from one of our sites
Personal Information is information that identifies you. We collect personal information only to enable us to process orders for a product or service that you purchase from us. The type of information we collect (but is not limited to) is as follows:
- Name - We do not save this information for future use
- Email Address - This is used to contact you regarding any pitch booking you may have made with us. To maintain future contact with us it is important that you opt-in to our mailing list. If you opt-in to our mailing list we will save this information to advise you of any information or problems that may occur regarding a booking and to advise you of any Discount Vouchers, Offers or Promotions we may have in the future. We only share this information within our company, our two other holiday parks and our web hosting and marketing company Fruu. to enable us and them to keep you informed of events and products or services that we feel will be of interest to you. You can unsubscribe from our mailing list at any time by emailing us at firstname.lastname@example.org. Please use the term "unsubscribe" in the subject line.
- Delivery Address - We do not save this information for future use.
- Billing Address - We do not save this information for future use
- Telephone Number - Used to enable us to contact you regarding any problem we may have in processing your order or pitch booking. This can also sometimes be passed on to our courier if you are buying a product for example, but is only to enable them to make correct and speedy delivery. We do not save this information for future use.
- Debit or Credit Card number and expiry date and we share this information with our current card processing company. We do not save this information for future use.
SECURE PAYMENT PROCESSING
We take our responsibility seriously for any transactions you undertake on this site. All transactions are processed away from this site by our current card processing company. Information passed between this site and their systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to our servers from them are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to their servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
We will only keep personal information for as long as it is necessary and we will endeavour to keep it up to date.
COLLECTION OF INFORMATION
Collection of information is undertaken lawfully and in accordance with the Data Protection Act 1998 and GDPR which came into force on 25 May 2018. Subsequently we do our best to ensure that your details are kept up to date and as accurate as possible. We collect information when any purchases are made or when users register with our site/s. Users who do not register with, or purchase from, this or any of our sites, do not need to provide any Personal Information to use the site/s.
Please note that we do collect limited non-personal information offered by browsers when a user visits our site/s. This information includes the use of “Cookies” and/or “Web Beacons” which are small text files sent to your computer in order to both measure the effectiveness of any advertising campaign we may undertake from time to time and to better understand how people use our site/s. We do this by tracking user trends and usage patterns.
Most browsers are set up to accept cookies and it is common practice to use them, but you can reset your browser to refuse all cookies or tell you when one is being sent to your computer.
However this may impact the quality of our service or even prevent some parts of the website from functioning. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
We will never sell or lease your information to third parties not connected to us, however we may share the information within the group of companies or web sites belonging to Ron Grundy (Melbourne) Limited and our hosting & marketing company Fruu, so that we can make available any offers that can further your user experience of various sites.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:
The Data Controller
Ron Grundy (Melbourne) Limited.
Shardlow Marina, London Road, Shardlow, Derbyshire. DE72 2GL.
We reserve our statutary rights to take up to 30 days to process this request and with more complex requests this can be up to the maximum time allowed of 90 days.
Whilst we use all reasonable efforts to protect any personal information, it must be pointed out that we cannot completely guarantee the security of your personal information as no data transmission over the internet can be entirely secure.
CHANGES TO THIS POLICY
Ron Grundy (Melbourne) Limited may update and change this policy from time to time and we will notify you by posting the changes on this page. Please check back regularly.
Our Terms & Conditions for using this website
The owner of this web site is Ron Grundy (Melbourne) Limited.
Registered in England No. 00852961.
The term “we” or “us” "our" refers to Ron Grundy (Melbourne) Limited. The term “you” or “your” refers to the user or viewer of our websites.
By using www.shardlowmarina.co.uk and any other sites belonging to Ron Grundy (Melbourne) Limited, you agree to be bound by the following terms and conditions. Ron Grundy (Melbourne) Limited, its directors, employees, or affiliates will under no circumstances accept liability, either directly or indirectly for any coincidental or special damages or losses that you incur. Be they through your or any other persons' use of this or any other site belonging to the Ron Grundy (Melbourne) Limited. This includes but is not limited to damages or losses incurred due to any disturbance, delay or execution in providing our online services. This includes any third party damages. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website as being the property of, or licensed to, their relative owner/s.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other web sites. These links are provided for your convenience to provide further information. They do not signify that we endorse the web site(s). We have no responsibility for the content of the linked web site(s).
SALE OF GOODS
All prices quoted on this and any of our other sites are quoted Ex Works and we reserve the right to charge carriage on all products purchased.
In order to process orders for a product or service that you purchase from us we may ask for some or all of the following information:
Name, Email Address, Delivery Address, Billing Address, Debit or Credit Card number and expiry date and sometimes a Telephone Number (This can be passed on to our courier but is only to enable them to make correct and speedy delivery).
Prices quoted are exclusive of VAT unless otherwise stated, in which case the VAT amount will be clearly shown. VAT will be charged at the ruling rate.
Whilst we endeavour to ensure our Sales Particulars are correct and fair it must be stressed that they are issued only as a general guide. They do not form part of any contract either express or implied and we point out that we have not tested any equipment or appliances to establish a working condition or not and any measurements are only approximate so should not be relied upon as such.
Ron Grundy (Melbourne) Limited shall be under no liability if he shall be unable to carry out any provision of the contract for any reason beyond its control including (without limiting the foregoing) Act of God, legislation, war, fire, flood, drought, failure of power supply, lock-out, strike or other action taken by employees in contemplation or furtherance of a dispute or owing to any inability to procure materials required for the performance of the contract. During the continuance of such a contingency the customer may by written notice to Ron Grundy (Melbourne) Limited elect to terminate the contract and pay for work done and materials used, but subject thereto shall otherwise accept delivery when available.
Your use of this website and any dispute arising out of such use of the website, and this agreement, shall be governed by and construed in accordance with the laws of England and Wales and be subject to the exclusive jurisdiction of the Courts of England and Wales.
Pitch Booking Terms & Conditions
Our Terms & Conditions for Booking a Pitch
Please ensure that you read the following Terms & Conditions prior to booking a pitch on our holiday park.
Booking fees are non-refundable.
In the event of cancellation your Booking Fee will be retained. However, if you have to cancel due to a medical condition then you will be asked to provide evidence of this (Please contact Shardlow Marina Office for more details).
We advise you to arrange a travel insurance policy which covers you for your UK break as this means you could get your money back for a pre-booked break if your holiday has to be cancelled at short notice – for example because you fall seriously ill or suffer a bereavement. Policies may also provide cover if valuables such as personal items are lost or stolen, although it's also worth checking whether this is already offered as part of your home insurance.
If the vehicle you are travelling in breaks down then your booking fee is non-refundable.
In the event of a booking having to be cancelled due to a medical condition, bereavement or vehicle breakdown and written evidence is provided, then we are happy to transfer your booking to a future date within 12 months of your existing booking for an administration fee of £5.00.
If you re-book your holiday to a future date within 12 months of cancellation and you have added any extras nights, or other supplements then you will have to pay any additional costs subject to availability.
If you decide to cut short your stay with us then any nights not used are non-refundable.